frt99 Privacy Policy
Your personal information is invaluable to us. frt99 stores and manages your data with the highest level of security and transparency.
frt99 ("we", "us", or "platform") provides a safe and reliable online betting and casino service for players in Bangladesh. This Privacy Policy ("Policy") describes in detail how your personal information is collected, how it is used, with whom it may be shared, and what steps we take to protect your information.
By browsing the frt99 website, creating an account, or using any of our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Policy applies to all registered users of frt99, visitors to the site, and anyone else who uses our services. We reserve the right to update this Policy at any time, and you will be notified in a timely manner of any significant changes.
frt99 collects information from you for various purposes. The types of information collected are described in detail below:
2.1 Registration and Identity Information
When creating an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Mobile number
- Email address
- Username and password
2.2 Identity Verification (KYC) Information
The following documents may be required for account verification and withdrawals:
- National ID card (NID) or passport copy
- Driving licence (where applicable)
- Proof of address
- Payment method ownership confirmation details
2.3 Financial Information
The following information is stored for transaction processing:
- Mobile number for bKash, Nagad, or Rocket
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction time and amount
2.4 Technical and Usage Information
Information automatically collected while using the site:
- IP address and device information
- Browser type and operating system
- Site visit times and pages viewed
- Cookies and session data
- Gaming activity information
frt99 uses your personal information for the following legitimate purposes:
3.1 Service Delivery and Operations
- Account creation, management, and verification
- Processing deposits and withdrawals (minimum deposit ৳300, minimum withdrawal ৳500)
- Keeping gaming and betting services active
- Providing bonuses and promotional offers
- Managing the VIP program and providing cashback
3.2 Security and Compliance
- Preventing and detecting fraudulent activity
- Age verification — for users aged 21 and above only
- Complying with anti-money laundering (AML) policies
- Following responsible gaming guidelines
- Ensuring platform security
3.3 Customer Service and Communication
- Providing support via 24/7 live chat
- Sending important account-related notifications
- Resolving issues and handling complaints
- Informing you about service updates and changes
3.4 Platform Development and Analytics
- Improving user experience
- Analysing and testing site performance
- Planning new games and services
- Resolving technical issues
frt99 never sells, rents, or discloses your personal information to third parties for marketing purposes. However, information may be shared in the specific circumstances below:
4.1 Service Provider Partners
frt99 works with trusted third parties for payment processing, technology services, and platform operations. These partners are provided only the information necessary to perform specific functions and are bound by strict confidentiality agreements.
4.2 Legal Obligations
In response to a valid legal order, court directive, or regulatory authority request, frt99 may be required to disclose necessary information to the relevant authorities. In such disclosures, we always follow a minimum-information policy.
4.3 Fraud Prevention
Limited information may be shared with security partners to protect the platform and detect fraudulent activity. This is done solely to protect all users.
4.4 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance, and the new authority will also be bound by the same privacy policy.
frt99 uses cookies and similar technologies to improve your browsing experience and ensure site functionality.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the site. They are used to maintain login sessions, perform security checks, and save language preferences. Disabling these cookies will prevent many site features from working.
5.2 Functional Cookies
These cookies are used to remember your preferences such as language, display settings, and gaming preferences. On subsequent visits, they personalise your experience further.
5.3 Analytical Cookies
Analytical cookies are used to analyse site traffic, identify the most visited pages, and understand user behaviour. This information is processed in aggregate and does not reveal any individual's identity.
Cookies can be managed or disabled from your browser settings. Please note, however, that disabling certain cookies may reduce site functionality.
frt99 follows industry-standard technologies and processes to ensure the highest security for your personal information.
6.1 Encryption Technology
All your data is protected through SSL (Secure Socket Layer) encryption technology. This ensures that no unauthorised party can access your data during transmission. Payment-related information is stored with the highest level of encryption.
6.2 Access Controls
Your information can only be accessed by authorised staff. Every access is logged and regularly audited. Staff operate under confidentiality agreements and receive data protection training.
6.3 Server Security
frt99's servers undergo regular security testing. Servers are kept secure through firewalls, intrusion detection systems, and regular application of security patches. Data backups are regularly stored in secure locations.
6.4 Security Incident Response
In the event of any security breach, frt99 resolves it promptly and notifies affected users in a timely manner. Our security team monitors 24/7 and takes immediate action on any suspicious activity.
frt99 respects your right to data privacy. Your rights are set out below:
7.1 Right to Access Information
You may request a copy of your personal information held by us at any time. After receiving your request, we will provide the necessary information within a reasonable time.
7.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you may request a correction. Information can be updated through our support team or directly from your account settings.
7.3 Request for Data Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations, ongoing disputes, or security reasons.
7.4 Opting Out of Marketing Communications
If you no longer wish to receive promotional emails or notifications, use the "Unsubscribe" link at the bottom of any email or contact our support team. Important account-related notifications will, however, continue to be sent.
frt99 retains user information only for as long as necessary. The following guidelines are followed:
8.1 Active Account Information
While your account remains active, registration, identity verification, and transaction information will be retained. This information is essential for providing services and ensuring security.
8.2 Closed Account Information
Even after an account is closed, certain information may need to be retained for a specific period to meet legal obligations, resolve disputes, and prevent manipulation. Once the required period has passed, information is securely deleted.
8.3 Financial Records
Transaction records, deposit and withdrawal history may be retained for an extended period under legal and accounting requirements. These records are used as a reference in any dispute.
frt99 is a 21+ platform. We do not knowingly collect information from or provide services to anyone under the age of 21. Age is verified at registration, and in cases of doubt, additional proof of identity is requested.
If we have reason to believe that a minor has registered by mistake, we will immediately close that account and delete all associated information. If a parent believes their child is using our platform, please contact our support team without delay.
frt99 may update this Privacy Policy from time to time. After each update, the "Last Updated" date at the top of the page will be changed. For significant changes, we will send a notification to your registered email and/or display a clear notice on the platform.
Continued use of the platform after changes are published will be considered your acceptance of the terms of the updated Policy. It is therefore recommended that you visit this page regularly.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our privacy team is ready to respond to your queries as soon as possible.
Contact Methods
Email: [email protected]
Live Chat: 24/7 support available in Bengali
For privacy-related requests, write "Privacy Request" in the email subject line and include your account information.
This privacy policy was last updated in January 2026. frt99 places the highest importance on your data privacy and is committed to always managing your data in a transparent and ethical manner.