How do I get support for a gaming problem?

frt99's live chat support is available 24/7 in Bengali. You can also contact us directly by email at support@frt99.cam. For gaming addiction, seeking professional mental health support is also very important.

Safe and Responsible Gaming

frt99 Responsible Gaming — Your Protection is Our Priority

Gaming is for entertainment — not addiction. frt99 provides deposit limits, self-exclusion, and time-out tools to protect every player.

For ages 21+ only

What is Responsible Gaming and Why Does It Matter?

Online gaming and betting is simply a form of entertainment. At frt99, we believe every player should enjoy gaming within their own means and time. Responsible gaming means setting your own budget, not rushing to recover lost money, and not placing gaming above other responsibilities in life.

frt99 is committed to building a safe environment for players in Bangladesh. Our platform offers multiple self-management tools to help you keep your gaming habits in check. Remember — gaming should never be considered a source of income.

            Important: Only individuals aged 21 or above may create an account and play at frt99. If gaming is causing problems in your life, please contact us.
          

Warning Signs

Repeatedly betting to recover lost money
Spending money beyond your budget
Hiding your gaming from family or friends
Running short on money for bills or daily expenses
Unable to focus on sleep or work
Feeling restless or anxious when not gaming

Our Protective Tools

frt99 provides these tools to help every player keep their gaming under control.

Deposit Limits

You can set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit is subject to a waiting period — this is done for your own protection.

Session Time Limit

Set a maximum time limit for each gaming session. When the set time is up, the system will alert you and, if needed, log you out automatically.

Time-Out (Break)

If you feel you need a break, you can take a time-out from 24 hours up to 30 days. During this time, logging in or placing bets will not be possible.

Self-Exclusion

For long-term issues, use the self-exclusion option — your account can be deactivated from 6 months up to permanently. Opening a new account during exclusion will not be permitted.

Gaming History and Details

You can view your complete betting and deposit history at any time. Analyse your spending patterns and take action if needed.

24/7 Support

If you have any concerns or problems with gaming, our Bengali-language support team is ready to help day and night. Speak with us directly via live chat.

Tips for Playing Safely

Following these simple guidelines will keep gaming enjoyable at all times.

Set a Budget

Decide before you play how much money you can spend. Only deposit an amount that, if lost, will not affect your daily life.

Stick to Time Limits

Set a timer. Do not play for long stretches without a break — take breaks and continue with your normal routine.

Accept Losses

Do not bet emotionally to recover lost money. Each game's result is independent — previous losses do not guarantee a future win.

Seek Help

If you feel gaming is turning into an addiction, do not hesitate — contact our support right away or activate self-exclusion.

21+ Age Verification

A minimum age of 21 is mandatory to open an account at frt99 and to participate in any gaming activity. This is part of our commitment to applicable regulations in Bangladesh and to protecting minors.

Age is verified at the time of registration. If there is any doubt, we may ask for a copy of your national ID card or passport. Make sure no minors can access your account — do not share your login details with anyone.

Age verification is mandatory when creating an account
Identity verification in cases of suspicion
Accounts of minors are closed immediately
Parents are advised to keep their children's devices secure

Password Security

Use a strong password. Do not share your login details with any family member.

Device Lock

Use a screen lock on your mobile so that children cannot access the application.

Browser History

Clear your browser history on shared devices and keep auto-login turned off.

Have a Conversation

Have an open conversation with your family about online gaming.

Self-Exclusion & Account Control

If you feel that gaming is getting out of control, use frt99's self-exclusion feature. It completely deactivates your account and cannot be reactivated before the set period ends.

Self-exclusion options:

6-month self-exclusion
1-year self-exclusion
5-year self-exclusion
Permanent self-exclusion

During self-exclusion, no promotional emails will be sent to you, and any attempt to open a new account will be blocked. Support: [email protected]

Setting a Loss Limit

Alongside deposit limits, frt99 also lets players set a maximum loss amount over a specific time period. This keeps losses at a controlled level.

Daily Loss Limit

Set a maximum limit on how much you can lose in a day. Once the limit is reached, betting will stop for that day.

Weekly Loss Limit

Set a limit on the total amount you can lose in a week. This helps with long-term budget planning.

Monthly Loss Limit

Set a monthly limit to keep your total spending under control. Changes take 7 days to come into effect.

Wager Limit

Set a limit on the total amount you can wager over a specific time period. Effective at preventing excessive betting.

Get Help When You Need It

Gaming addiction is a health issue — there is no shame in it. Seeking help at the right time makes it fully possible to return to a normal life.

frt99 Live Support

Our support team is available in Bengali 24/7. Contact us via live chat and get help with deposit limits, time-outs, or self-exclusion.

Contact by Email

For any request or question related to responsible gaming, write to us at: [email protected] — we will respond promptly.

Professional Support

If gaming addiction becomes serious, speak with a mental health professional or counsellor. Support from family and loved ones is also very important.

                Remember: Gaming is a form of entertainment. frt99 never encourages you to play beyond your means. If you experience any problem, please contact us or activate self-exclusion directly from your account.
              
                 For 21+ only

Frequently Asked Questions

Answers to common questions about responsible gaming.

Log in to your account and go to the Account Settings section. Click on the "Responsible Gaming" or "Limit Settings" option. Choose a daily, weekly, or monthly deposit limit and set the amount. Reducing a limit takes effect immediately, but increasing one requires a waiting period.

After activating self-exclusion, you will have the opportunity to withdraw the balance remaining in your account. The applicable minimum withdrawal amount is ৳500. After withdrawal, the account will be deactivated and cannot be used until the set period has ended.

A time-out is a short-term break — from 24 hours up to 30 days. It is mainly for those who want a temporary pause. Self-exclusion is long-term — from 6 months up to permanent — and is a more effective measure for managing a gaming addiction. In both cases, reactivation before the period ends is not possible.

No — each account is personal and only the account holder can manage it. Use a strong password and device lock to prevent family members from accessing the account. Do not share your account details with anyone.

frt99's live chat support is available 24/7 in Bengali. You can also contact us directly by email at [email protected]. For gaming addiction, seeking professional mental health support is also very important.

The minimum deposit at frt99 is ৳300 — for all payment methods. You can deposit from this amount via bKash, Nagad, Rocket, or bank transfer. For responsible gaming, the advice is to deposit only within your own budget.

No. Only those aged 21 or above can create an account and play at frt99. If age verification fails, the account will not be approved, and if one has already been opened, it will be closed.

Enjoy Safely — Stay with frt99

Gaming is for entertainment. Play responsibly, enjoy within your limits, and contact us if you face any issue.

Build Healthy Gaming Habits

Responsible gaming at frt99 is not just about using tools — it is a mindset. Keep gaming balanced with the other enjoyments in your life.

Set a time and budget before you play
Play only for entertainment — do not treat it as a source of income
Do not play while drunk or in a disturbed state of mind
Take regular breaks and pay attention to other activities
Spend time with loved ones — gaming is only a small part of life

More Information & Support

frt99 is always by your side. Our FAQ section has more detailed information about responsible gaming. Also read our Terms & Conditions and Privacy Policy.

View FAQ Terms & Conditions About Us

Important Warning

Gaming cannot solve your financial problems. Do not bet with borrowed or loaned money. If you have a problem, contact support immediately: [email protected]