Frequently Asked Questions
Answers to all your questions about frt99
From opening an account to claiming bonuses, depositing via bKash to fast withdrawals — find clear and simple answers to all your questions about frt99 in one place.
frt99 is one of the most trusted online betting and casino platforms for players in Bangladesh. On this FAQ page you will find answers to all common questions about creating an account, depositing money via bKash and Nagad, using bonuses, cricket betting, slot games, and responsible gaming. If you cannot find the answer to your question, our 24/7 live chat support is always here for you.
Account and Registration
Find answers to all questions about opening and managing your account below.
To create an account at frt99, you need an active mobile number, an email address, and a strong password. The registration process is simple and quick — your account will be active within just a few minutes. Please note that frt99 is only for those aged 21 and above.
No, a person can only hold one account at frt99. Creating multiple accounts goes against our rules and may result in account suspension. Manage all your gaming activity from a single, secure account.
Click the "Forgot Password" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If you have any trouble, contact our 24/7 live chat support — they will help you quickly.
Identity verification may be required at frt99 before large withdrawals. Complete the verification by uploading a photo of your National ID (NID) or birth registration certificate. Our team completes the verification process within a short time. As a secure and reliable platform, frt99 keeps all information confidential.
For security reasons, please contact our live chat support directly to change your mobile number. The support team will verify your identity and then help update the number. Your account security at frt99 is our top priority.
Deposits and Withdrawals
Answers to all questions about bKash, Nagad, Rocket, and bank transfers.
Deposits from bKash to frt99 are completed almost instantly. Your account is usually credited within a few minutes. The minimum deposit amount is ৳300. There may be a slight delay during peak network hours — if you have an issue, let us know via live chat.
Yes, frt99 fully supports Nagad payments. Go to the cashier section, select the Nagad option, enter the amount, and confirm with your Nagad PIN. Minimum deposit is ৳300. The deposit process is fast and secure.
Withdrawals from frt99 are generally completed within 15 minutes to 2 hours. Withdrawals to bKash and Nagad are the fastest. The minimum withdrawal amount is ৳500. If your account verification is complete, the process is even faster.
Yes, frt99 supports withdrawals via Rocket and bank transfer. For bank transfers, major banks including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank are supported. Bank transfers may take between 15 minutes and 2 hours. Minimum withdrawal is ৳500.
frt99 itself does not charge any deposit or withdrawal fees. However, applicable charges from your mobile banking provider or bank may apply — please check the terms of your payment provider for details. frt99 has no transaction fees of its own.
First, wait a little while — there may be a slight delay in some cases. If the deposit has not been credited after more than 30 minutes, contact our live chat support with a screenshot of the transaction and the transaction ID. frt99's support team will resolve the issue promptly.
Games and How to Play
Answers to questions about cricket betting, slots, live casino, and mobile gaming.
To bet on BPL or any cricket match, log in to frt99, go to the cricket section, and select your preferred match. Bets can be placed both before the match starts and during live play. Betting options are available on match winner, total runs, wickets, and more. All bets are deducted from your account balance.
frt99's slot games are sourced from world-class game providers (PG Soft, Pragmatic Play, JILI). These providers use Random Number Generators (RNG) tested by independent auditors, which makes every spin completely unbiased. frt99 ensures fair play.
RTP, or Return to Player, is the theoretical percentage of total bets that a game returns as winnings over the long term. It is calculated based on millions of spins, so it does not guarantee your personal results in a single session. Each spin is determined independently by the RNG.
Yes, frt99 is built with a mobile-first design. You can play directly in a browser on both Android and iOS devices — no separate app download needed. Slots, live casino, and sports betting all run smoothly on mobile.
Live betting at frt99 means placing bets while watching real-time odds during a match. In T20 or IPL matches, odds change after every over and ball. Go to the Live tab in the sports section to see ongoing matches and choose your preferred market. Making quick decisions is the key strategy in live betting.
Bonuses and Promotions
Answers to all questions about the welcome bonus, cashback, and VIP program.
Open a new account at frt99 and make your first deposit to receive a 150% welcome bonus — up to ৳15,000. For example, if you deposit ৳1,000, your total balance will be ৳2,500. The bonus will be added to your account automatically.
The wagering requirement for frt99's welcome bonus is 10x. This means you need to wager 10 times the bonus amount before you can withdraw winnings from the bonus. For example, if you receive a ৳1,500 bonus, you can withdraw after placing ৳15,000 in bets. See the full details on the terms and conditions page.
frt99's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You will naturally advance to higher tiers through regular play. The weekly cashback increases at each tier: Bronze 0.3%, Silver 0.6%, Gold 0.9%, and up to 1.2% weekly cashback at Platinum.
frt99's weekly cashback is automatically added to your account at the end of each week. The cashback is calculated on your net loss for that week based on your VIP tier. This cashback is added directly as balance and can be used easily.
frt99 runs special referral and invitation programs from time to time. To find out about any currently running promotions, check our promotions page or ask via live chat. Visit our site regularly for the latest offers.
Safety and Responsible Gaming
Questions about safe gaming, age limits, self-exclusion, and support.
frt99 uses SSL encryption technology to keep all personal and financial information secure. Your payment information is never shared with third parties. Our security infrastructure follows international standards, making your gaming experience fully reliable.
You must be at least 21 years old to play at frt99. We are committed to keeping minors away from gaming. Age is confirmed during account verification. If a user is suspected to be underage, the account may be temporarily or permanently closed.
Yes, frt99 offers a self-exclusion feature. If you feel that gaming is having a negative impact on your life, you can request a temporary or permanent account closure via live chat or by emailing [email protected]. We fully respect this decision.
frt99 believes in responsible gaming. We provide deposit limits, session time limits, and self-exclusion tools. If you feel you are experiencing gaming addiction, contact our support — they will guide you toward the help you need. Gaming is for entertainment only, not as a source of income.
frt99's customer support is active seven days a week, twenty-four hours a day. Click the live chat icon at the bottom right of any page on the site to speak directly in Bengali. To contact us by email, write to [email protected]. Our team is ready to provide quick and effective solutions.
frt99 is firmly committed to ensuring fair play and an ethical gaming environment. If you notice any unusual activity or suspicious behavior, report it to our support team immediately via live chat or at [email protected]. We take every report seriously and investigate it thoroughly.
Still have questions? Contact support
Our Bengali-speaking support team is ready to answer any of your questions 24/7.
Contact us
Live Chat
Click the live chat button on the site. Get direct answers in Bengali 24/7.
Email Support
[email protected] — email us for detailed questions and get a quick reply.
More Help
Responsible Gaming and Terms and Conditions pages have full information.